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This is a public forum where regular members participate to help out as best they can. First of all, who did you book with? When you use that Booking Button, you are taken through to a third party Online Travel Agency (OTA.) Which one took your money? It is they you should be contacting as you are their customer, third party or not.
However,if they are anything like "ANDREA", your team member @ CLUB QUARTERS, in Center City, Philadelphia, I feel a physical plaque would be in order. Andrea is an above and beyond team member. Aside from her personal care w/ me, I observed her helping others w/ the same care and concerns.
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4. Re: Customer service. 7 years ago. The acc voucher says pay at hotel they won't amend. The voucher to a clear balance when the account is clear. If there's a problem in the future. I booked with them numerous times before I cant understand why they won't amend the paperwork. With other travel companion going bust.
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