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Email management is a specific field of communications management for managing high volumes of inbound electronic mail received by organizations. Email management is an essential component of customer service management. Customer service call centers employ email response management agents along with telephone support agents, and typically use ...
Knowledge management ( KM) is the collection of methods relating to creating, sharing, using and managing the knowledge and information of an organization. [1] It refers to a multidisciplinary approach to achieve organizational objectives by making the best use of knowledge.
Business communication is communication that is intended to help a business achieve a fundamental goal, through information sharing between employees as well as people outside the company. [ 1][ 2] It includes the process of creating, sharing, listening, and understanding messages between different groups of people through written and verbal ...
A mindmap of ICTs. Information and communications technology (ICT) is an extensional term for information technology (IT) that stresses the role of unified communications [1] and the integration of telecommunications (telephone lines and wireless signals) and computers, as well as necessary enterprise software, middleware, storage and audiovisual, that enable users to access, store, transmit ...
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Enterprise information management. Enterprise information management ( EIM) is a business discipline specializing in providing solutions for optimal use of information within organizations, for instance to support decision-making processes or day-to-day operations that require the availability of knowledge. EIM aims to overcome traditional ...
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