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The cover of The Peter Principle (1970 Pan Books edition). The Peter principle is a concept in management developed by Laurence J. Peter which observes that people in a hierarchy tend to rise to "a level of respective incompetence": employees are promoted based on their success in previous jobs until they reach a level at which they are no longer competent, as skills in one job do not ...
A high reliability organization ( HRO) is an organization that has succeeded in avoiding catastrophes in an environment where normal accidents can be expected due to risk factors and complexity . Important case studies in HRO research include both studies of disasters (e.g., Three Mile Island nuclear incident, the Challenger Disaster and ...
Email management is a specific field of communications management for managing high volumes of inbound electronic mail received by organizations. Email management is an essential component of customer service management. Customer service call centers employ email response management agents along with telephone support agents, and typically use ...
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Entrepreneurship is often associated with true uncertainty, particularly when it involves the creation of a novel good or service, for a market that did not previously exist, rather than when a venture creates an incremental improvement to an existing product or service.
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Library and information science. Knowledge management ( KM) is the collection of methods relating to creating, sharing, using and managing the knowledge and information of an organization. [1] It refers to a multidisciplinary approach to achieve organizational objectives by making the best use of knowledge. [2]
Information management ( IM) is the appropriate and optimized capture, storage, retrieval, and use of information. It may be personal information management or organizational. Information Management for organizations concerns a cycle of organizational activity: the acquisition of information from one or more sources, the custodianship and the ...