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Chat and email both require a Lebara number. HELLO!! I am trying to figure out how to PURCHASE a Lebara number but want some information as to what I am purchasing. The French Lebara customer service is great. Cannot say anything about he UK service since I have never received any. Edited: 8 years ago
Lebara was founded in 2001 by UK-based Ratheesan Yoganathan, Rasiah Ranjith Leon and Baskaran Kandiah. The name Lebara was coined from the first two letters of each of the founders' names. [4] At launch the company's initial product was international telephone calling cards , sold through independent mobile phone shops. [4]
So naturally I emailed Lebara customer service but did not get any reply until now. After over three months of travelling and coming back to the UK, I am being told that the sim card has expired. Well, this situation could certainly have been avoided if Lebara had the decency to respond to customers' email.
and it has worked great. I didn't need to make calls on it but they also have add ons from £10 for 6GB which have unlimited UK calls. They will post SIM's internationally. If you need to call internationally then use Skype. If you put $5 on your account you can call internationally to landlines for 2.4c US. That only used data on your phone.
7) Even to raise a concern as serious as this, Lebara asked us to recharge again to talk to customer care. Both the customer experience and the response from Lebara to such a serious issue has been very poor and ridiculous. The big mistake from our side is to have used the credit card with them.
Solutions: (a) have a UK friend add credits for you and settle-up later, (b) go to a 99P Store and refresh in cash. Bummer for me as I wanted to cal-fwd usa number to uk number to get critical calls while in London. However, call-fwd requires both phones to be active at the same time and the target phone accept the initial setup call.
In addition to the support options listed above, paid members also have access to 24/7 phone support by calling 1-800-827-6364. Learn about the support options AOL offers and how to access help for your question or issue.
33 reviews. 12 helpful votes. Don't buy a Lebara Mobile SIM. 10 years ago. Lebara mobile might seem attractive, but they are a nightmare to deal with - especially if you're travelling from overseas into the UK. I bought a Lebara SIM because I had used Lebara in Spain, and it was very easy. But, in the UK, it chewed up all my credit in just a ...