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I tried the Tier 3 number, but the message says that number is no longer in service and to call their general number 1-800-expedia. I called the corporate number and the menu did not offer any choices related to a specific department, let alone Customer Service, only a phone directory search by employee name. They did offer a choice of leaving ...
I googled the expedia customer support centre contact (UK) and got a number which I called, as there was a queue the bot offered to call me back, which they did, I had to wait but got through to very helpful guy who put me through to the refund sections and after half an hour they had the details and confirmed we would get a full refund.
Expedia never notified us of that. As such we had to book a new flight on a different airline at a much higher price. I have made 7 calls to Expedia talked to 7 customer service agents and 4 supervisors. I have been disconnected 3 times after waiting on line for up to 40 minutes. ON May 21, I was promised an answer within 24-48 hours.
I have had my best success with e-mails. In the subject line use the numbers/ letters of your itinerary followed by "Inquiry#1" then follow that up next day with the same thing followed by Inquiry#2, etc. , etc. . In the body of the e-mail, again start by referencing the itinerary number followed by names, followed by your specific requests.
I have made 7 calls to Expedia talked to 7 customer service agents and 4 supervisors. I have been disconnected 3 times after waiting on line for up to 40 minutes. ON May 21, I was promised an answer within 24-48 hours. As of May 29, I have heard nothing and am currently on hold for 37 minutes as I write this.
The refund may take up to 7-10 business days to be processed by your financial institution. Please do not call Expedia Customer Service for assistance with this matter. They will instruct you to e-mail process@expedia.com. Sincerely, Adrian Moreno. Transaction Processing. Expedia, Inc. E-mail: process@expedia.com
The forums are primarily member-driven and I'm a member and not a TA Staff member. You would need to contact Expedia regarding this as this is who you booked with. I'd suggest having a look at the Expedia site and the Customer Support link at the top of the page. I hope this gets sorted out easily. L4
Re: How 2 contact Expedia 2nd line about airline credit problem. So if I read your replys and their latest chat where they confirm my credit, the locater is an important thing (I now understand). So maybe this is the first thing to tell if I contact Expedia again: that the original record locator has expired. 7.