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With less customer service and a wish to keep costs down, they prefer everybody to deal with them via the central contact points or various types of SM (as you have found) and those back office staff - possible even still working from home and to a script - just do not have a clue about local depots, frustratingly, and there's even the ...
Hertz provided link to online app supposedly to help with getting car charged. But, could not download/access due to EU data protection laws! You would think Hertz would know about this restriction for travelers from USA. Attempted to call Hertz customer service for assistance ….. not one phone number worked.
Hertz Global Holdings, originally known as Rent-a-Car Inc., was founded by Chicago, Illinois native Walter L. Jacobs in 1918. [9] This small car rental operation began with a dozen Model T Ford cars. [10] [11] Within five years, Jacobs' fleet expanded to 600 vehicles—generating annual revenues of approximately US$1 million. [11]
On a different note, I rented a Hertz for 3 weeks, had an issue and tried numerous ways to contact Hertz. Emails, Facebook, direct to rental/return locations, even phone (apart from the emergency number). Now a month later and STILL waiting to hear from Hertz. Hertz customer service is non-existent in Europe.
We rented a car from Hertz on 5/24/13 to 6/14/13. We made arrangements for the rental through AAA in the United States. We picked up the car at London Heathrow. We paid 484 pounds sterling for collision damage waiver (equivalent of US $735).
Enterprise Rent-A-Car is the official car rental service of the NCAA, NHL and the UEFA Europa League. From 2004 to 2010, it was a sponsor of the Professional Bull Riders (PBR) circuit. In 2018, it entered into a 15-year agreement to hold the naming rights for Enterprise Center, the home arena of the St. Louis Blues.
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