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Corporate Phone Number: 1-425-679-7200. Corporate Fax Number: 1-425-702-2722. Corporate Email: info@expedia.com. Tier 3 Customer Service. 866-510-9715. They also suggest you make your complaint on Expedia's Facebook page. Please get back to us to let us know how it all turns out.
In the subject line use the numbers/ letters of your itinerary followed by "Inquiry#1" then follow that up next day with the same thing followed by Inquiry#2, etc. , etc. . In the body of the e-mail, again start by referencing the itinerary number followed by names, followed by your specific requests.
I have made 7 calls to Expedia talked to 7 customer service agents and 4 supervisors. I have been disconnected 3 times after waiting on line for up to 40 minutes. ON May 21, I was promised an answer within 24-48 hours. As of May 29, I have heard nothing and am currently on hold for 37 minutes as I write this.
It explained that Turkish airlines had changed their schedules and thus my flights would have to be rescheduled. Completely normal so far. (3) I called the number provided (+852 3077 5711), and after going through many menu options I got the “all out agents are busy” response and was asked to leave a message.
For the last 3 months i have been calling Expedia to ask the airlines for a refund or to extend my credit voucher for an open ticket for 2022. i have been given the run around by Expedia. Whenever i call i get a new agent, i say the same story, their response is that they need to get in touch with the airlines, i must wait for a few days. which ...
As such we had to book a new flight on a different airline at a much higher price. I have made 7 calls to Expedia talked to 7 customer service agents and 4 supervisors. I have been disconnected 3 times after waiting on line for up to 40 minutes. ON May 21, I was promised an answer within 24-48 hours.
Since I do not know what Expedia's answer to this dilemma would be, it is hard to weigh my options. Like the OP and others, I am curious how one gets Expedia's attention other than being on the phone for hours trying to get through. They apparently do not have an email option, and the Chat feature has proven to be useless.
That means the ONLY way to get a hold of them is by phone, and like others, I am not successful. At this point, I am documenting attempts to contact them. If that fails, I will contact the credit card company. If that does not work, then it is time to consider taking them to court.
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