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If you purchased McAfee Internet Security from McAfee through an AOL offer and you pay an annual fee for the software, contact McAfee at 1-866-622-3911 for any questions about billing and refunds or to cancel your subscription. Support is available seven days a week from 9AM to 9PM ET.
McAfee Internet Security Suite – Special Edition from AOL is our most comprehensive security suite, including firewall protection and our maximum defense against viruses, spyware and other security threats. This service normally costs $80 annually, but you get it at no additional charge as part of your membership when you are on an eligible plan.
I went online to the refund page but when I put in her ticket number it came up "not found." They only give you a fax number or mailing address to get info on the status of your refund. From reading posts on Facebook I'm not optimistic about getting my $250 back anytime soon.
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Your McAfee software starts monitoring your computer for activity. If no keyboard or mouse activity occurs for 10 minutes, your McAfee software then monitors for CPU use. If CPU use remains under 10% for 10 seconds, the scheduled scan begins. For more details, check the McAfee help page on how scheduled scans work.
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related to: mcafee customer service refund number