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Here’s some advice. Always have a customer service telephone number as back up. After we left the building and got phone service, it took us a long time to find an Airbnb number to call, then we experienced several dropped calls from Airbnb. The three customer service reps we spoke to were kind and assured a full refund would be made.
The message, email or text, gets routed through an airbnb address automatically and without notice. My host did not respond to 4 emails and texts sent over the past months time. My trip is now close and I do not have checkin information or responses from my host. I contacted Airbnb customer service who contacted the host.
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Airbnb went back and sold same space to another person, while the discussion as we speak is still on, and my reservation is supposed to end 4th of June, thereby making double earnings from the mis-advice which they offered to me. they deleted every support record, which went on with regards to the transaction