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Here the status so far. We did post our problem on Expedia's Facebook page. I tried all the phone numbers you provided, but Expedia is very good at blocking all contact other than to their overseas call centers. I tried the Tier 3 number, but the message says that number is no longer in service and to call their general number 1-800-expedia.
Completely normal so far. (3) I called the number provided (+852 3077 5711), and after going through many menu options I got the “all out agents are busy” response and was asked to leave a message. (4) Two hours later an agent returned my call from Phoenix, AZ (+14802708191).
For the last 3 months i have been calling Expedia to ask the airlines for a refund or to extend my credit voucher for an open ticket for 2022. i have been given the run around by Expedia. Whenever i call i get a new agent, i say the same story, their response is that they need to get in touch with the airlines, i must wait for a few days. which ...
Expedia is an online site and so isn't set up for a lot of phone support. It may be difficult to get them on the phone. I use them regularly but have never tried to call them and I don't see an obvious customer support phone# on their website.
In the subject line use the numbers/ letters of your itinerary followed by "Inquiry#1" then follow that up next day with the same thing followed by Inquiry#2, etc. , etc. . In the body of the e-mail, again start by referencing the itinerary number followed by names, followed by your specific requests.
sswagner - I think you'll just have to be persistent. It's not fun having to spend hours on the phone, but if you need to speak with them, it may be what you'll have to do. I don't think that Expedia isn't picking up their phones, is ignoring calls, or doesn't have anyone to answer the phone, but are likely overrun with incoming calls.
If you want to change the date of travel and the airline's website suggests that is likely to be possible (in normal times completely inflexible and non refundable ticket cannot be altered but many airlines are offering some flexibility) you would have to request the changes via Expedia of course (and it would be sensible to re-read the T&Cs ...
I don't feel you have a valid complaint against Expedia. You can always go directly to the hotel's webpage and make any special requests yourself, and it should tell you the pricing. I would advise always booking directly with the hotel and with the airline. Report inappropriate content. 11-20 of 106 replies.
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