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Both the customer experience and the response from Lebara to such a serious issue has been very poor and ridiculous. The big mistake from our side is to have used the credit card with them. I hope my experience is lesson for others who try to use Lebara or use a credit card/online transaction with them.
33 reviews. 12 helpful votes. Don't buy a Lebara Mobile SIM. 10 years ago. Lebara mobile might seem attractive, but they are a nightmare to deal with - especially if you're travelling from overseas into the UK. I bought a Lebara SIM because I had used Lebara in Spain, and it was very easy. But, in the UK, it chewed up all my credit in just a ...
I have been a Lebara customer for more than 6 months now in the UK. I ordered a sim card from the Lebara UK website for my wife last week. On receiving the sim I tried to top-up the sim but it failed 3 times a total of £25 was charged to my card. I called customer care on 0870 075 5588 to discuss my issue.
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Lebara was founded in 2001 by UK-based Ratheesan Yoganathan, Rasiah Ranjith Leon and Baskaran Kandiah. The name Lebara was coined from the first two letters of each of the founders' names. [4] At launch the company's initial product was international telephone calling cards , sold through independent mobile phone shops. [4]
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