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I have been a Lebara customer for more than 6 months now in the UK. I ordered a sim card from the Lebara UK website for my wife last week. On receiving the sim I tried to top-up the sim but it failed 3 times a total of £25 was charged to my card. I called customer care on 0870 075 5588 to discuss my issue.
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7) Even to raise a concern as serious as this, Lebara asked us to recharge again to talk to customer care. Both the customer experience and the response from Lebara to such a serious issue has been very poor and ridiculous. The big mistake from our side is to have used the credit card with them. I hope my experience is lesson for others who try ...
The one and only time I bought a Lebara SIM I ended up putting int in the bin and getting a Vodafone one. Customer service is non existent. A few weeks ago I needed to get a SIM card for an airbnb I help run in Scotland to use in a MIFI device (was waiting for an engineer to install new fixed broadband).
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Lebara was founded in 2001 by UK-based Ratheesan Yoganathan, Rasiah Ranjith Leon and Baskaran Kandiah. The name Lebara was coined from the first two letters of each of the founders' names. [4] At launch the company's initial product was international telephone calling cards , sold through independent mobile phone shops. [4]