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The message, email or text, gets routed through an airbnb address automatically and without notice. My host did not respond to 4 emails and texts sent over the past months time. My trip is now close and I do not have checkin information or responses from my host. I contacted Airbnb customer service who contacted the host.
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I had booked this Airbnb about 4 months ago. However, he wants me to either: A) cancel my booking, get automatically refunded the 50%, he will then refund the remaining 50% minus the service fee. Then when I rebook for the same dates, he will give me a discount of the service fee; or. B) cancel my booking then rebook and pay him in cash upon ...
We then went to my son and attempted to get assistance directly from Airbnb, via phone and online, simultaneously. We were on the phone for over an hour trying to understand how we could get out of this situation. The "flexible" cancellation policy provides a refund for any time not used AFTER 24-hours notice.
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Your best bet is to put in your request anywhere between 9 a.m. and 11 a.m.; after that, the average response time declines over the course of the day. Zendesk. As the graph shows, requests put in ...
The message, email or text, gets routed through an airbnb address automatically and without notice. My host did not respond to 4 emails and texts sent over the past months time. My trip is now close and I do not have checkin information or responses from my host. I contacted Airbnb customer service who contacted the host.