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Beware travelers Hertz Cancun Airport. On the last rental we waited 2 hours 40 minutes. The reason that the wait increases is due to unwarranted pressure from unscrupulous trained customer service reps vampiring the public. In Mexico, if not mistaken, the third party damages coverage is 100,000 pesos to humans and 50,000 to property.
I arrived to pick up my rental with my $480 9 day rental reservation that I had made with Southwest Airlines. One hour of lies and games, trying to rent me a Jeep for $3000. Telling me they didn’t have my car because it was peak season, trying to charge me $100 a day for insurance, every lie and scam you can imagine.
On a different note, I rented a Hertz for 3 weeks, had an issue and tried numerous ways to contact Hertz. Emails, Facebook, direct to rental/return locations, even phone (apart from the emergency number). Now a month later and STILL waiting to hear from Hertz. Hertz customer service is non-existent in Europe. Have rented from Hertz all over the ...
Unfortunately, I did not look at all these horrible reviews before making my Hertz car reservation in Cancun via Orbitz (offered a better price). Being a Gold member, my previous car rental experience with Hertz was always very good. In fact - this rental location is not Hertz's. These crooks just exploit the good name of a reputable company.
I closed the deal on the internet for $750. The rental agent charged me $1,250 for a subpar car. Uploaded a photo to prove it. Hertz cheated me! I will never rent a car from Hertz again. Additionally, the so-called Gold Membership only seems to result in paying more. I felt deceived and harmed.
Cancun: Hertz Cancun is a Scam - See 64 traveler reviews, 11 candid photos, and great deals for Cancun, Mexico, at Tripadvisor.
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