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With no further advice from the social media team, we reached out to Hertz customer service (customer-relations@hertz.com) requesting they confirm (per the social media team advice) that our contract would be honoured, and whether we would be notified the alternate location in advance.
6 reviews. 2 helpful votes. Beware Hertz car rental scam. 5 years ago. I have had the most disgusting service from this company and am furious that we were treated badly as visitors to LA. Six of us in a family group travelled from Australia. We travelled in the shuttle from LAX to the site to collect the car.
Hertz Car Rental - Lhr - London Heathrow Airport: Horrible, horrible Hertz. Booked car not available. Only EV cars. Worst customer service ever experienced. - See 41 traveler reviews, 11 candid photos, and great deals for London, UK, at Tripadvisor.
Hertz Global Holdings, originally known as Rent-a-Car Inc., was founded by Chicago, Illinois native Walter L. Jacobs in 1918. [9] This small car rental operation began with a dozen Model T Ford cars. [10] [11] Within five years, Jacobs' fleet expanded to 600 vehicles—generating annual revenues of approximately US$1 million. [11]
When I complained to Hertz customer service they said there was nothing they could do because it's a franchise branch. Almost 4 weeks later they haven't responded to the complaint either to me or to Hertz corporate and won't answer the phone when you call. DO NOT rent from them or any Hertz franchise unit. There is no customer support!
Please do not ever rent from Hertz. They do not treat customers well at all. They charged me twice for a car that I rented for one week and there is no way to get in touch with anyone via telephone in customer service. There are many phone numbers you can find online but they all go to an automated voicemail.
Instead, he saw a $277.39 charge to refuel the car. Adding salt to the wound, he returned the vehicle with a 96 percent charge, which he said was the same state of charge he got it with. Plus ...
Hertz provided link to online app supposedly to help with getting car charged. But, could not download/access due to EU data protection laws! You would think Hertz would know about this restriction for travelers from USA. Attempted to call Hertz customer service for assistance ….. not one phone number worked.