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Hertz Mexico is a very unprofessional organization. I verbally declined all additional insurances, upgrades or anything from the basic rental multiple times. However, they added insurance and upgrades last second and ask me to sign pretending it was what we originally agreed. I read their Google reviews and this happens every day to tourists.
Hertz Australia also told us that this type of behaviour is common in the US and passed us on to a customer complaint team. They closed the case without even speaking to us. We had to chase them to open it again. They been extremely blasé about the entire incident with an email showing the signed receipt (der!!!!) confirming "you paid, bad luck".
Credit card charged $1500.00!!! $1000.00 of taxes, false upgrade, and random services. We declined all, charged for all to the enormous sum of $1500.00!!! It is a total scam. Date of travel: January 2023. 1 Thank N3606FDjoand. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Some Hertz locations are just that - painful to deal with. Others are nicer. Hertz 800 number is 1 (800) 654-4173 so you might want to see if they can direct you to someone who is not at the location you rented from. (I would not give it much hope but I would suggest trying to contact people outside of the location you rented from if possible).
Feb 14th 2022 at 1:13PM. 7. Hertz Corp., which is facing lawsuits from hundreds of car renters who say they were falsely arrested for auto theft, files thousands of related criminal complaints ...
Hertz is just impossible to work with. The lady I am talking to does not answer my questions. I've asked 3 times to talk to her manager and she refuses to even mention that in her email. She does not respond to my arguments writing things like "We are always concerned when a customer is disappointed with a rental for any reason.
Instead, he saw a $277.39 charge to refuel the car. Adding salt to the wound, he returned the vehicle with a 96 percent charge, which he said was the same state of charge he got it with. Plus ...
Hertz car rental. SCAM ALERT! 4 years ago. SCAM ALERT! Do not do business with Herzt San Jose Del Cabo establishment. I booked on-line for a no frills small impact car for my son and I. I waited in line for over 20 minutes while three sales representatives dealt with angry customers. I should have taken that as a cue and left but I felt stuck.