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They may work in an office with a call center or in retail. [ 1][ 2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [ 3]
When we returned home we called Hertz Customer Service (which should be called Customer Disservice) only to be told, by a very unhelpful and rude "customer service representative" that we would have to e-mail the London Heathrow Hertz Location to discuss the claim or we would have to call the London Heathrow Location.
Answer 11 of 19: I sent Hertz at Denver International Airport an e-mail inquiry about a charge that was added to my bill upon my returning it. To date - 2+ weeks later - I have not yet gotten a reply.
Avoid at all costs. Jan 2024 • Business. After 10+ years with President’s Circle status at Hertz, I’ve switched car rental companies after having to deal with the ATL airport Hertz every week for 6 months of business travel. Cars are never clean (always smell of weed, cigarettes, or like it was used as a bathroom).
Hertz Global Holdings, Inc. (formerly The Hertz Corporation ), known as Hertz, is an American car rental company based in Estero, Florida. The company operates its namesake Hertz brand, along with the brands Dollar Rent A Car, Firefly Car Rental and Thrifty Car Rental . It is one of the three big rental car holding companies in the United ...
Poor customer service. Review of Hertz. Reviewed January 6, 2023 via mobile. I made reservations with Thrifty Car Rental, which is a subsidiary of Hertz. My reservation was for me to pick-up my rental on December 3, 2022 and return on December 11, 2022. My flight was an hour and a half late into Orlando.
And Hertz has been in the news of late over allegations that it wrongfully accused a customer of stealing a car, resulting in a false arrest. The arrest happened before the settlement, but the ...
So after calling again and another 40 minute conversation with two incredibly rude service representatives, their response was, "You've already had an adjustment for fuel, we can't make any more," even though the charges were 100% because of a Hertz representative's mistake.