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Learn why customer satisfaction surveys are so important and get inspired by excellent examples from real brands we know and love.
Use the right types of questions in your customer service survey to ensure you achieve excellent customer service and high customer satisfaction. Start now by checking our list of recommended questions and following our top tips for success.
Excellent customer service is linked to increased sales and profits. Here are 47 customer service survey questions to ask to make sure you’re delivering.
A customer satisfaction (CSAT) survey is used to determine a CSAT score by asking customers the question ‘How satisfied are you with [organization]? Answers range from 1-5 with 5 being “highly satisfied” and 1 being “highly unsatisfied”.
Customer satisfaction surveys give your company the insight it needs to create a positive, refined, and beneficial customer experience. It highlights areas you can refine to create a better customer experience.
Learn what you need to know about running an effective customer satisfaction survey — which questions to ask, when to send them, and who to send them to.
They’re a big part of your company's success. That’s why it’s vital to assess your team’s customer service skills and effectiveness by asking for customer service feedback. Gathering responses to customer service survey questions will help you determine how well your team interacts with customers.
Customer satisfaction surveys enable you to evaluate customer sentiment at a micro or macro level. This includes customers’ general level of satisfaction with your product or service, their experiences with your customer service, their happiness with your organization, and more.
In this ultimate guide, we’ll share what makes effective customer service surveys effective, along with three downloadable survey templates, tips on analyzing survey data, and guidance on implementing change in your business.
Use customer satisfaction surveys to ask contacts for feedback on their experiences or interactions with your business. You can send this type of survey through email or chat, or display it on any webpage that has your HubSpot tracking code installed.