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The telephone “customer service” was ambivalent and more interested in getting back to the party that was going on in the background and it’s take 5 days to get an acknowledgement of my email to them (which was sent on the day). Hertz could not match the reservation on my membership number as there was no reservation.
83. Re: BEWARE - Do NOT book a car rental through Priceline.com. I reserved and prepaid for a Dollar car rental through Priceline in early Sep. 2021, for pick-up a couple of days later at EWR. When I got to the rental counter after an hour standing in line, the agent could not find any reservation for me.
3 years ago. Kirk, you did not rent a car from Priceline, you rented from a rental company and had Priceline book it. That means you are held to the terms you agreed to with both companies. You are not entitled automatically to a refund because you had personal things go wrong.
Yesterday morning I booked a car rental from Priceline. I took a $40 Uber ride to find out that the Hertz location was closed on the weekends. I get it, there have been a lot of changes due to covid but it has been going on for months and they really should be verifying that the places they book reservations for are open before confirming reservations.
The charge for Taxes and Fees varies based on a number of factors, such as the amount you pay to priceline.com and the location at which you will pick-up your car from the rental car supplier. The "Total Charges" that you will pay to Priceline for using our Express Deals® rental car service will always be disclosed to you before you submit ...
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