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The reservation included the one way fee as about $400. Their office confirmed the total would be the same as my Priceline reservation including the $400 one way fee. However a few days after I had returned the car, the bill showed the one way rental as $1900. I was referred by their customer service to several Hertz centers via phone and email.
Hertz Rent a Car: Poor service at Hertz OR Tambo - See 221 traveler reviews, 36 candid photos, and great deals for Cape Town Central, South Africa, at Tripadvisor.
Hertz Rent a Car: Hertz has lost its way - See 217 traveler reviews, 36 candid photos, and great deals for Cape Town Central, South Africa, at Tripadvisor.
Hertz Rent a Car: Bait and switch - See 221 traveler reviews, 36 candid photos, and great deals for Cape Town Central, South Africa, at Tripadvisor.
Hertz customer service is poor and structured to be slow and unhelpful by surly careless staff who are hidden behind Helpdesk contact numbers and emails that appear to be deliberately overloaded in the knowledge customers will give up. Furthermore, also in South Africa, I attempted to hire a car in Durban.
Hertz Rent a Car: Zero customer service from Hertz! - See 200 traveler reviews, 33 candid photos, and great deals for Cape Town Central, South Africa, at Tripadvisor.
Hertz Rent a Car: Very Poor Customer Service - See 205 traveler reviews, 33 candid photos, and great deals for Cape Town Central, South Africa, at Tripadvisor.
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