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  2. Amazon axed more than 100 customer service managers in CEO ...

    www.aol.com/finance/amazon-axed-more-100...

    The cuts affected more than 100 customer service managers working in Level 5 and Level 6 middle management positions both in call centers and virtually. Impacted employees worked mainly in either ...

  3. Amazon customer service workers are scared AI will replace ...

    www.aol.com/finance/amazon-customer-workers...

    Workers across the U.S. are worried that they could be replaced by AI, and a new feature story about Amazon from Fortune ’s Jason Del Rey shows what those fears look like up close. The company ...

  4. Layoffs, abusive calls, and AI fears: Inside the front lines ...

    www.aol.com/finance/layoffs-abusive-calls-ai...

    The Amazon managers who were laid off are salaried employees who might make somewhere between $60,000 and $80,000 a year in the U.S in base pay if they were promoted internally.

  5. Andy Jassy - Wikipedia

    en.wikipedia.org/wiki/Andy_Jassy

    Andy Jassy. Andrew R. Jassy (born January 13, 1968) [5] is an American business executive who is the president and chief executive officer (CEO) of Amazon. Before being appointed by Jeff Bezos and the Amazon board during the fourth quarter of 2020, [6] [7] Jassy had been the SVP and CEO of Amazon Web Services from 2003 to 2021.

  6. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]

  7. Amazon HQ2 - Wikipedia

    en.wikipedia.org/wiki/Amazon_HQ2

    The subsidies offered to Amazon in New York include performance-based direct incentives of $1.525 billion based on whether the company created 25,000 jobs. This included a refundable tax credit through the state's Excelsior Program of up to $1.2 billion, calculated as a percentage of the salaries Amazon expects to pay employees over the ...

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