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For the last 3 months i have been calling Expedia to ask the airlines for a refund or to extend my credit voucher for an open ticket for 2022. i have been given the run around by Expedia. Whenever i call i get a new agent, i say the same story, their response is that they need to get in touch with the airlines, i must wait for a few days. which ...
Corporate Phone Number: 1-425-679-7200. Corporate Fax Number: 1-425-702-2722. Corporate Email: info@expedia.com. Tier 3 Customer Service. 866-510-9715. They also suggest you make your complaint on Expedia's Facebook page. Please get back to us to let us know how it all turns out.
The phone numbers should route based on location and time zone, but if you really feel strongly that dialing a US number will change your experience, here they are: "If you prefer, you can call us at 1-866-310-5768 (local, toll-free) or +1 404-728-8787 (from abroad, charges apply)."
In the subject line use the numbers/ letters of your itinerary followed by "Inquiry#1" then follow that up next day with the same thing followed by Inquiry#2, etc. , etc. . In the body of the e-mail, again start by referencing the itinerary number followed by names, followed by your specific requests.
Completely normal so far. (3) I called the number provided (+852 3077 5711), and after going through many menu options I got the “all out agents are busy” response and was asked to leave a message. (4) Two hours later an agent returned my call from Phoenix, AZ (+14802708191).
I googled the expedia customer support centre contact (UK) and got a number which I called, as there was a queue the bot offered to call me back, which they did, I had to wait but got through to very helpful guy who put me through to the refund sections and after half an hour they had the details and confirmed we would get a full refund.
Expedia never notified us of that. As such we had to book a new flight on a different airline at a much higher price. I have made 7 calls to Expedia talked to 7 customer service agents and 4 supervisors. I have been disconnected 3 times after waiting on line for up to 40 minutes. ON May 21, I was promised an answer within 24-48 hours.
Send an email to the CEO of expedia saying you'll be contacting thisismoney.co uk about a story about someone who'e being forced to pay £280+ because the call centre could not properly understand English. Overseas call centres have been covered very well by this media outlet. I would email dan hyde at thisismoney as a good start