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138 reviews. 73 helpful votes. 9. Re: Beware Hertz car rental scam. 6 years ago. In the US, you have to prove that you have insurance coverage. If insurance was included in your booking, then it should have been reflected on the booking - you should have had something to show that insurance was included.
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Yes, contracts are binding but there's no contract until you sign the rental agreement. The reservation is just that, a reservation. There are no laws that compel car rental companies to honor reservations. And Hertz describes prepayment as a discount program, not a guarantee. I'm almost positive that Hertz's *policy* on overbooking used to be ...
Some Hertz locations are just that - painful to deal with. Others are nicer. Hertz 800 number is 1 (800) 654-4173 so you might want to see if they can direct you to someone who is not at the location you rented from. (I would not give it much hope but I would suggest trying to contact people outside of the location you rented from if possible).
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WHAT I DID I immediately called Hertz customer service line at 1 (800) 654-4173. Was transferred to the billing department. I told them I believe I am being scammed. I gave them the email address that these attachments were sent from, I gave them my reservation #.
149 reviews. 60 helpful votes. Hertz Rental Denver CO - Customer Service. 12 years ago. I sent Hertz at Denver International Airport an e-mail inquiry about a charge that was added to my bill upon my returning it. To date - 2+ weeks later - I have not yet gotten a reply.
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