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138 reviews. 73 helpful votes. 9. Re: Beware Hertz car rental scam. 6 years ago. In the US, you have to prove that you have insurance coverage. If insurance was included in your booking, then it should have been reflected on the booking - you should have had something to show that insurance was included.
On a different note, I rented a Hertz for 3 weeks, had an issue and tried numerous ways to contact Hertz. Emails, Facebook, direct to rental/return locations, even phone (apart from the emergency number). Now a month later and STILL waiting to hear from Hertz. Hertz customer service is non-existent in Europe.
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I sat in their waiting room on the phone with their customer service personal and they lady on the phone stated they could give me a partial refund of $30 and it will show in my account 10 7-10 days. 12 days passed so I call back Hertz customer service, and the worker said he would issue my refund request again to their account department but ...
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Answer 11 of 24: Hi, I rented a car in Sacramento, CA. Reservation was made on the Polish Hertz website and the whole amount was paid online. When we arrived in Sacramento we were refused to rent a car because something was wrong in their system - it would not...
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The reservation included the one way fee as about $400. Their office confirmed the total would be the same as my Priceline reservation including the $400 one way fee. However a few days after I had returned the car, the bill showed the one way rental as $1900. I was referred by their customer service to several Hertz centers via phone and email.