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138 reviews. 73 helpful votes. 9. Re: Beware Hertz car rental scam. 6 years ago. In the US, you have to prove that you have insurance coverage. If insurance was included in your booking, then it should have been reflected on the booking - you should have had something to show that insurance was included.
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WHAT I DID I immediately called Hertz customer service line at 1 (800) 654-4173. Was transferred to the billing department. I told them I believe I am being scammed. I gave them the email address that these attachments were sent from, I gave them my reservation #.
Some Hertz locations are just that - painful to deal with. Others are nicer. Hertz 800 number is 1 (800) 654-4173 so you might want to see if they can direct you to someone who is not at the location you rented from. (I would not give it much hope but I would suggest trying to contact people outside of the location you rented from if possible).
The first automated toll-free telephone numbers were assigned with area code 800, created as inbound Wide Area Telephone Service (InWATS) in 1966 (U.S. intrastate) and 1967 (interstate). These terminated on special fixed-rate trunks which would accept calls from a specified calling area with either no limit or a specific maximum number of hours ...
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ABSOLUTE Worst customer service I have ever experienced. RUDE SARCASTIC UNKMEPT Millennial twit! We had a reservation for weeks. Got to the counter in a great mood. Met with a young and sloppy young person ( I won't call him a man because he was not in the least) Inarticulate dark dirty haired fast talking know it all was who we dealt with.
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