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138 reviews. 73 helpful votes. 9. Re: Beware Hertz car rental scam. 6 years ago. In the US, you have to prove that you have insurance coverage. If insurance was included in your booking, then it should have been reflected on the booking - you should have had something to show that insurance was included.
Phoenix: Easy - See 43 traveler reviews, 2 candid photos, and great deals for Phoenix, AZ, at Tripadvisor.
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ABSOLUTE Worst customer service I have ever experienced. RUDE SARCASTIC UNKMEPT Millennial twit! We had a reservation for weeks. Got to the counter in a great mood. Met with a young and sloppy young person ( I won't call him a man because he was not in the least) Inarticulate dark dirty haired fast talking know it all was who we dealt with.
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The reservation included the one way fee as about $400. Their office confirmed the total would be the same as my Priceline reservation including the $400 one way fee. However a few days after I had returned the car, the bill showed the one way rental as $1900. I was referred by their customer service to several Hertz centers via phone and email.