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13 posts. How to Resolve Escalate an issue with EXPEDIA. 2 years ago. I have booked a number of flights with Expedia last year. Aegean and Air Europa airlines cancelled the flights due to Covid. Expedia assured me that they have credit vouchers for my flights and that i have not lost my money. In Perth from last year till December 2021 we still ...
Corporate Phone Number: 1-425-679-7200. Corporate Fax Number: 1-425-702-2722. Corporate Email: info@expedia.com. Tier 3 Customer Service. 866-510-9715. They also suggest you make your complaint on Expedia's Facebook page. Please get back to us to let us know how it all turns out.
I googled the expedia customer support centre contact (UK) and got a number which I called, as there was a queue the bot offered to call me back, which they did, I had to wait but got through to very helpful guy who put me through to the refund sections and after half an hour they had the details and confirmed we would get a full refund.
Expedia T&C "2.2.4 Reimbursements. In the event of a refund to the Customer after the above deductions, the relevant amounts will be transferred back by the party that took the original payment (such as Expedia, Inc, a Supplier, or such other party as may appear on Customer's credit card or bank statement) to the payment card used to make the original booking.
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I sent several emails to processing@expedia.com asking for an explanation, but no reply and no call from them. I still have not received a reply, 3 emails later. The email also said: "Please do not call Expedia Customer Service for assistance with this matter. They will instruct you to e-mail process@expedia.com".
I have spent over 12 hours on the phone with customer service just trying to get a copy of this decision and three times after being on the phone for nearly an hour my call was transferred to a totally different company (Social Security hotline, a credit card company and a mortgage company).
In the subject line use the numbers/ letters of your itinerary followed by "Inquiry#1" then follow that up next day with the same thing followed by Inquiry#2, etc. , etc. . In the body of the e-mail, again start by referencing the itinerary number followed by names, followed by your specific requests.