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While it includes "customer service" in the title, the fact that the job leads with a need to accomplish daily, weekly and monthly close rates makes it clear that sales is a primary focus.
Answer 11 of 19: I sent Hertz at Denver International Airport an e-mail inquiry about a charge that was added to my bill upon my returning it. To date - 2+ weeks later - I have not yet gotten a reply.
Hertz Global Holdings, originally known as Rent-a-Car Inc., was founded by Chicago, Illinois native Walter L. Jacobs in 1918. [9] This small car rental operation began with a dozen Model T Ford cars. [10] [11] Within five years, Jacobs' fleet expanded to 600 vehicles—generating annual revenues of approximately US$1 million. [11]
They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Manager gave me the original incident report and told me not to mention the incident to anyone so he doesn't lose his job! 6+ months later, Hertz is trying to put the blame on me based on zero evidence (literally a blank vehicle incident report) and sent me an unjust $23,000 bill for damages. Hertz's lack of accountability, transparency, and ...
When we returned home we called Hertz Customer Service (which should be called Customer Disservice) only to be told, by a very unhelpful and rude "customer service representative" that we would have to e-mail the London Heathrow Hertz Location to discuss the claim or we would have to call the London Heathrow Location.
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related to: hertz customer service representative job descriptionEmployment.org has been visited by 100K+ users in the past month