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We rented a car from Hertz on 5/24/13 to 6/14/13. We made arrangements for the rental through AAA in the United States. We picked up the car at London Heathrow. We paid 484 pounds sterling for collision damage waiver (equivalent of US $735).
Hertz provided link to online app supposedly to help with getting car charged. But, could not download/access due to EU data protection laws! You would think Hertz would know about this restriction for travelers from USA. Attempted to call Hertz customer service for assistance ….. not one phone number worked.
Absolutely WORST part of our trip to Las Vegas. Hertz Customer Service was HORRIBLE!!! They mixed up my reservation with someone else, told me to call a number to fix the issue myself! The Hertz representative was extremely rude and unhelpful. They didn’t have the car I had reserved and no one was there to help me find the car I needed.
Hertz Global Holdings, originally known as Rent-a-Car Inc., was founded by Chicago, Illinois native Walter L. Jacobs in 1918. [9] This small car rental operation began with a dozen Model T Ford cars. [10] [11] Within five years, Jacobs' fleet expanded to 600 vehicles—generating annual revenues of approximately US$1 million. [11]
What people are saying. “ Hertz is SCAMING customers with fuel charges. Jun 2024. Hertz just lost a customer over 18.75 fuel charge ( reservation #K89142484C0). I rented the vehicle on 6/20 to 6/24 picked it up with 90%=3/4 tank ( gate Agent said it when I exited parking lot) I took a picture of the tank and returned it with 95%.
Orlando: Hidden Charges-NEVER USE HERTZ - See 40 traveler reviews, 2 candid photos, and great deals for Orlando, FL, at Tripadvisor.
Answer 11 of 19: I sent Hertz at Denver International Airport an e-mail inquiry about a charge that was added to my bill upon my returning it. To date - 2+ weeks later - I have not yet gotten a reply.
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