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Hertz Mexico is a very unprofessional organization. I verbally declined all additional insurances, upgrades or anything from the basic rental multiple times. However, they added insurance and upgrades last second and ask me to sign pretending it was what we originally agreed. I read their Google reviews and this happens every day to tourists.
Excellent Experience Throughout. I've rented twice from Hertz Cancun Airport (in 2018 and then just last week) and have had great experiences both times - especially most recently. Friendly and professional staff, no wait at the Gold Rewards desk, fast and easy check-out and return, the vehicle (Mitsubishi Xpander) was in excellent condition ...
Unfortunately, I did not look at all these horrible reviews before making my Hertz car reservation in Cancun via Orbitz (offered a better price). Being a Gold member, my previous car rental experience with Hertz was always very good. In fact - this rental location is not Hertz's. These crooks just exploit the good name of a reputable company.
I arrived to pick up my rental with my $480 9 day rental reservation that I had made with Southwest Airlines. One hour of lies and games, trying to rent me a Jeep for $3000. Telling me they didn’t have my car because it was peak season, trying to charge me $100 a day for insurance, every lie and scam you can imagine.
Hertz Car Rental - Los Angeles International Airport: Never again - See 40 traveler reviews, 5 candid photos, and great deals for Los Angeles, CA, at Tripadvisor.
Hertz Car Rental - Los Angeles International Airport: Customer service nightmare - See 45 traveler reviews, 6 candid photos, and great deals for Los Angeles, CA, at Tripadvisor.
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