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  2. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.

  3. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.

  4. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3] Qualifications include good communication, problem-solving, and computer skills. [1]

  5. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...

  6. Terrible Website and phone customer services at Aer Lingus ...

    www.tripadvisor.com/ShowTopic-g186591-i88-k...

    However, so far, my experience on the Aer Lingus website and on the telephone with theirrepresentative (Fred) on the customer service line for the United States has been completely unsatisfactory. Here are a few things that make me never want to visit the site or call customer service again: 1. I got an email from Aer Lingus, inviting me to ...

  7. Contact AOL customer support - AOL Help

    help.aol.com/articles/account-management...

    Call live aol support at. 1-800-358-4860. Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more.

  8. How do I contact Tripadvisor customer support - Tripadvisor ...

    www.tripadvisor.com/ShowTopic-g1-i12105-k...

    I have forgot my password to my business account and have gone through the 'forgot your password' steps to get an email sent out with a link to reset my password but I have not received an email (not in junk either).

  9. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

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