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Workers across the U.S. are worried that they could be replaced by AI, and a new feature story about Amazon from Fortune ’s Jason Del Rey shows what those fears look like up close. The company ...
Amazon on Wednesday slashed layers of middle management in some of its customer service divisions as part of an organizational restructuring, Fortune has learned. The cuts affected more than 100 ...
At the lower level, Amazon customer service agents, or CSAs, get paid hourly (from just north of $15 to a couple of dollars over $20 in the U.S.) to respond by phone, email, chat, and social to ...
Google Assistant running on a Pixel XL smartphone. A virtual assistant ( VA) is a software agent that can perform a range of tasks or services for a user based on user input such as commands or questions, including verbal ones. Such technologies often incorporate chatbot capabilities to simulate human conversation, such as via online chat, to ...
They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
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